Privacy Policy 

Housewise Home Services Last Updated: March 15, 2026

Privacy Policy

1. Introduction

Housewise Home Services (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our services, visit our website, or communicate with us — including via text message (SMS/MMS).

By using our services or providing your contact information, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, mailing address, email address, and phone number.
• Service Information: Details about the home services you request, property address, and service history.
• Communications: Records of your communications with us, including phone calls, emails, and text messages.
• Payment Information: Billing details necessary to process payments (handled securely through our payment processor).
• Device & Usage Data: IP address, browser type, and website usage data when you visit our website.

3. How We Use Your Information

We use the information we collect to:

• Schedule, confirm, and manage home service appointments.
• Communicate with you about your service requests, updates, and follow-ups.
• Send you promotional offers, special discounts, and news about Housewise Home Services (where you have opted in).
• Provide customer support and respond to your inquiries.
• Process payments and maintain billing records.
• Improve our services and website.
• Comply with legal and regulatory obligations.

4. SMS / Text Messaging

4.1 SMS Consent and Opt-In

By providing your mobile phone number and opting in to receive text messages from Housewise Home Services, you consent to receive recurring automated and manually dialed SMS/MMS text messages to the mobile number you provide. You may opt in through:

• Submitting a web form on our website that includes SMS opt-in consent.
• Verbally consenting to receive texts when booking a service appointment.
• Texting a designated keyword to our business number.

The types of text messages we may send include:

• Appointment Reminders — Confirmations and reminders for scheduled home service visits.
• Service Updates — Job status updates, technician arrival notifications, and post-service follow-ups.
• Promotional Offers — Special deals, seasonal promotions, and discount offers.
• Customer Support — Responses to your inquiries and two-way support messaging.

Message frequency will vary based on your service activity and communication preferences.

4.2 Message & Data Rates

Message and data rates may apply. You are responsible for any fees charged by your mobile carrier for sending and receiving text messages.

4.3 How to Opt Out

You may opt out of receiving text messages from Housewise Home Services at any time by:

• Replying STOP to any text message you receive from us.
• Contacting us directly at the information listed in Section 8 below.

After texting STOP, you will receive one final confirmation message. You will not receive further marketing or informational texts unless you re-opt in. Note that opting out of promotional texts does not prevent us from sending texts required to fulfill an active service request.

4.4 Help

For assistance with our text messaging program, reply HELP to any text message you receive, or contact us directly using the contact information in Section 8 below.

4.5 SMS Data Privacy

We do not sell, rent, or share your phone number or SMS consent information with third parties for their marketing purposes. Your mobile phone number and SMS opt-in data will not be shared with any third parties except as required to operate our text messaging program (e.g., our SMS service provider) or as required by law.

5. How We Share Your Information

We do not sell your personal information. We may share your information with trusted third parties only as follows:

• Service Providers: Third parties who assist us in operating our business, such as scheduling software, payment processors, and SMS/communications platforms. These providers are contractually obligated to keep your information confidential and use it only on our behalf.
• Legal Requirements: If required by law, subpoena, or court order, or to protect our rights, property, or the safety of our customers or others.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

6. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your data by contacting us at the information listed in Section 8.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete data.
• Request deletion of your personal information.
• Opt out of marketing communications (including text messages) at any time.

To exercise these rights, please contact us using the information in Section 8.

8. Contact Us

If you have any questions about this Privacy Policy, your personal information, or our text messaging program, please contact us:

Housewise Home Services Email: [Your Contact Email] Phone: [Your Business Phone Number] Website: https://housewisehomeservices.net

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website with an updated effective date. Your continued use of our services after any changes constitutes your acceptance of the revised policy.

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